Fulfillment Team Lead

Indianapolis, IN
Full Time
Experienced
Fulfillment Team Lead
Department: Fulfillment
Reports To: Fulfillment Manager
FLSA Status: Non-Exempt (Hourly)
Overview
Parts, equipment, and materials are core to the products and services Separators delivers to its customers. The Fulfillment team plays a critical role in ensuring orders are processed accurately, shipped on time, and meet the expectations of both internal and external customers.

The Fulfillment Team Lead is a hands-on leadership role responsible for supporting the Fulfillment Manager in executing daily warehouse operations, including pulling, packaging, shipping, and receiving. This role ensures smooth day-to-day operations while leading and supporting the fulfillment team to deliver exceptional service.
Why Join Separators?
  • Opportunity to lead and make a direct operational impact
  • Be part of a collaborative, high-performing team
  • Work in a culture focused on safety, accountability, and continuous improvement
  • Grow your career with a company that values its people
  • Competitive benefit package including:
    • Health Insurance with Health Savings Account (if eligible)
    • Dental/Vision Insurance
    • Life/Disability Insurance
    • 401(k) with employer match
    • Paid Vacation/Sick Time
    • Paid Holidays
    • Employee Assistance Program
    • Wellness Program
Key Responsibilities
Safety & Compliance
  • Maintain safety as the top priority for yourself and the team
  • Ensure adherence to all company safety policies and procedures
Leadership
  • Lead, coach, and support team members to drive performance and engagement
  • Assign and prioritize daily work to meet operational deadlines, ensuring:
    • Customer shipments are completed on time
    • Field service parts are shipped accurately and on schedule
    • Returned parts are processed quickly to support invoicing and inventory accuracy
    • Shop job materials are delivered on time
    • Packaging meets company quality standards
  • Train and mentor team members on processes, systems, and best practices
  • Serve as the first point of escalation for operational issues
  • Foster a team-oriented, customer-focused work environment
  • Represent Separators in alignment with the Separators Way
Fulfillment Operations
  • Oversee and actively participate in picking, packing, and shipping orders
  • Ensure accuracy, quality, and timeliness of all shipments
  • Monitor workflows and adjust priorities to meet deadlines
  • Coordinate logistics for pickups, deliveries, and returns
  • Safely operate forklifts and warehouse equipment
  • Support after-hours or emergency shipments as needed
  • Perform other duties as assigned
Receiving & Inventory Management
  • Oversee receiving of materials from suppliers and field teams
  • Verify shipment accuracy and condition
  • Ensure proper storage, organization, and inventory control
  • Partner with purchasing to address low inventory or stock-outs
  • Lead and support cycle counting and inventory reconciliation efforts
Problem Solving & Cross-Functional Support
  • Troubleshoot fulfillment, inventory, and shipping issues
  • Report damaged, missing, or discrepant parts promptly
  • Collaborate with sales, field service, and purchasing to resolve issues and improve processes
Systems & Continuous Improvement
  • Utilize ERP, CRM, and related systems to manage operations
  • Monitor key metrics and identify opportunities for improvement
  • Lead or contribute to continuous improvement initiatives
Key Performance Measures
  • Safety performance
  • On-time delivery:
    • Sales orders
    • Service orders
    • Shop orders
  • Inventory accuracy
Requirements & Qualifications
  • High school diploma or equivalent (additional education a plus)
  • 5+ years of fulfillment, warehouse, or logistics experience
  • Leadership or team lead experience preferred
  • Strong leadership, coaching, and team development skills
  • Excellent organizational and time management abilities
  • Proven ability to prioritize and adapt in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Effective verbal and written communication skills
  • Customer-focused mindset with a strong sense of urgency
  • Experience with ERP and CRM systems preferred
  • Proficiency in Microsoft Office (Excel, Teams, SharePoint, etc.)
Physical Requirements
  • Ability to stand and walk for extended periods
  • Frequent bending, stooping, kneeling, and reaching
  • Ability to lift, carry, push, and pull up to 50 pounds regularly
  • Occasional lifting of heavier items with assistance or equipment
  • Ability to safely operate forklifts, pallet jacks, and other warehouse equipment
  • Manual dexterity for handling and packaging materials
  • Ability to work in a warehouse environment with varying temperatures, noise, and moving equipment
  • Visual ability to read labels, inventory data, and shipping documentation
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